EDUCATIONAL BACKGROUND
● Mechatronics Technician – Escola Politécnica de Minas Gerais -2011
● Bachelor Degree in International Relations – Centro Universitário de Belo Horizonte - 2018
EXPERIÊNCIA PROFISSIONAL
● August 2011- January 2014 – TNL Contax Participações S.A
Position: Operational Supervisor.
I started as a call center agent and I got promoted within one year to the supervisor
position. I was responsible for training and leading call center teams in the
operational and customer's service area of Oi TV.
● February to November 2014 – Almeida Krueger
Position: Account Advisor
Responsible for managing and prospecting business costumers for the Santander
bank.
● December 2014 - November 2015 – Panificio Il Pane
Position: Store Supervisor
As a supervisor I had to manage the store and give support to the operational area,
organizing the team and focusing on customer satisfaction
● March 2016- April 2018 – Avoante Aceleradora Internacional
Position: Acceleration Coach
Language coaching. I was in charge of teaching and creating personalized student's
material in French and English.
QUALIFICATIONS AND ADDITIONAL INFO
● English – Advanced level (TOEIC/TOEFL Proficiency certificate)
● French- Advanced level.
● Japanese – Basic level (in course).
● Youth Director at Japanese Cultural Nipo-Brazilian Association
● English-Portuguese translator for the British Olympic Delegation (2016)